Tuesday, August 31, 2010

Order forms

When making a purchase, we usually make a list of what we want and go to the local retailer in order to make a purchase, the list has to fit our needs and be cost efficient. When making a request to a company this is more complicated. Usually, ordering for products online calls for filling out an order form.
Order forms are those that allow a client to interact with the service provider or the business owner in order to have a particular action performed. The client can be from within the company or from an external source. The order forms are used for both product and service orders. In colleges or universities, the students or staff workers can issue work order forms for requesting some form of maintenance, repair, or service work.
The procedure for attaining & submitting an order form varies from company to company, some allowing employees and customers to attain them via electronic means such as fax or email while others require manual interaction.
In the electronic method of attaining and submitting an order form, there is a system which processes your request post submission. The client, regardless of weather they are internal or external, can log in and access your company’s and products information via a computer application and enter the details of his/her requirements. The different forms are generally arranged in a number of categories. After entering their required details, the client will submit their details and a corresponding ticket number or receipt is generated.
The related department would then start taking the necessary actions to resolve the clients request or problem. In a service based scenario, the ticket usually lists all the parameters like location at which the service needs to be performed and personal details of the client and time restrictions imposed on the same, if any. For external clients the charges are predefined by a negotiation between the service provider and the client.
Rates charged can be based on any parameters such as service provided per hour, per service or any other valid and convenient standard set by the company. The tickets are usually categorized in different priorities and sections depending on the nature of the work and the payment given to the company. The orders in the higher priority section need to be completed earlier even in cases in which they were created at a later time than the lower priority orders. Often, orders are created after a sales order.

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