Don’t we often receive e-mails that are simply annoying or irritating? For reasons like, no subject line, irrelevant emails where you have been copied, improper/incomplete messages, no attachments, bad font or font size used, poor structuring and the list goes on.
Unlike face to face conversation, in electronic communication the reader does not get to see your emotions or facial expression neither does the reader get to hear the tone of your voice, here all you have is a written communication that conveys the message and if that is not concise and crisp then it would never get the response it was meant to. Earlier we a had a set of rules for writing variety of letters, but for email communication no such rules had been devised when it started to become the dominant force in business communication. As a result of which we come across so many ineffective emails being exchanged day in and day out, which also hampers the productivity due to lack of poor communication skill of the employees and this is a challenge faced right across the board.
Email trainings have been designed to provide solutions to these challenges. Email trainings are structured training programs where they provide a broad guideline on how to write emails in a professional, crisp and precise way. Not just that, email training also covers other aspects of email behavior like attachment, marking copies (cc) and blind copies (bcc), replying, maintaining trail mails where it is needed, forwarding et al.
Email training is must as business communication today is done majorly via emails, all you need to do is put a little thought when drafting emails to make that difference. Email trainings teach you those courtesies that you need to keep in mind when corresponding via this mode of electronic communication.
No comments:
Post a Comment