Monday, March 28, 2011

Email Training need of the hour

Email is a big part of life and especially businesses so email training for the employees is very important. For email is the way we communicate nowadays, so we cannot afford to be sloppy in the way we write emails. It has been observed that people across the globe are blundering at it and some commonly done mistakes are, flooding in too much of information in one email or writing lousy, unprofessional emails. Because more often than not is email is considered to be informal mode of communication.

To write crisp professional emails email training is important. There are various organizations that conduct soft skill training for Corporates, it is vital for a business to have one these training companies organize email training for the employees.

The points that are dealt with usually in email training programs are:
Grammar check- where they teach you to check for typos, grammar, sentence formation
Tone of the email- for example writing in uppercase is considered to be rude, in email training session they teach you to maintain a professional and courteous one throughout the email
Length of the email- the amount of information being divulged in a single email. There are times when people write almost a book in a mail. Email training session would teach you to maintain the apt length and amount of information that needs to disclose in a single mail.
Copying etiquette- most of us are not aware of this particular rule and as result are not aware of the fall back if we do not follow this rule properly. They discuss when and in what situation BCC and CC should be marked and when marked what is the kind of information that needs to be disclosed in such mails.
Signature details-in email training they teach you to use signature and the details that need to be included in it.


These are a few highlights that an email training program would mandatorily have. Beside these they explain the rules with situations and case studies for better understanding.

Email as said earlier is a big part life now, whether it is personal communication or professional, email is the dominant mode. Hence it is quite natural for employees to be informal in their communication via email even at work; however, this unawareness has a potential to cause a lot of damage to the business process. So in order avoid such situations it is very important for any business small, medium or big to have email training sessions conducted for their employees across the board.

No comments:

Post a Comment